Shipping & Returns

Shipping

We ship inside the US at launch, with tracking. Orders usually leave within [X] business days. Every order goes out in a plain box with a neutral return address. Built for men. Every aisle. No awkward questions. Shame not included.

Billing

Your card statement shows [BILLING NAME]. Nothing that says what you bought.

Returns & warranty

Every product is covered against manufacturing defects for [X] days. Email hello@shopbehindthecounter.com with your order number and a photo and we’ll replace or refund it. For hygiene reasons we can’t accept change-of-mind returns on intimate products.